FAQ

Frequently asked Questions

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  • How do I request an early check-in or late check-out?

    Contact our Waterford Hotel front desk team at (508)413-9892.

  • What time is check in and check out?

    Check in - 3PM

    Check out - 11AM

  • What is your policy regarding cancellations?

    November – April we offer a 48-hour cancellation and May – October we offer a 14-day cancellation

     If a reservation is cancelled within the 14-day cancellation policy, the total room and tax for entire reservation will be forfeited.

  • Will I be charged for extra guests occupying my room?

    No

  • Is there a minimum age requirement to reserve a hotel room?

    21 years old.

  • Can the hotel provide kid cots or baby cribs upon request? What are your COVID safety precautions?

    Hotel does not provide cribs or pack and plays.

  • Is internet available at the hotel?

    Complimentary highspeed wireless internet access on unlimited devices. 

  • Is there parking on site?

    Street parking only.

  • Can I have a package delivered to the hotel?

    Yes, but the package must have the name of the guest that matches the name on the reservation.  If the package has a name that does not register in the hotel reservation system, then the package will be refused.

  • What is the hotel's pet policy - is there a weight or breed restriction and is there a limit to pets per room? Does the hotel have an additional fee for pets? Can you leave pets unattended in the room?

    Pets Allowed.  Pets allowed with USD 100 non-refundable fee per stay, 50lb maximum on pet allowed in room.  Pets must be crated in guest room; pets are not to be left unattended.  If a pet is left unattended and other guests are disturbed, an additional surcharge will be imposed.  Please contact the hotel for details. 

  • Does the hotel offer group blocks for special events?

    Please contact the Waterford Hotel Manager for details. 

  • Is the hotel kid-friendly?

    Yes, anyone under the age of 18 years of age must be accompanied by an adult. 

  • Does the hotel have any connecting rooms?

    No.

  • Does the hotel offer room service?

    No.

  • Is smoking permitted on the property?

    No.  If evidence of smoking is found in guest rooms or outdoor communal public spaces, a USD 250.00 non-refundable fee will be charged to the guest.  Designated smoking areas are located outside.  Please contact the front desk for locations.

  • Is there a fitness center on the property?

    No.

  • Does the hotel have refrigerators or microwaves?

    No.

  • Does the hotel charge a destination fee?

    Yes - 10% 

  • How far is the hotel from the airport?

    Waterford Hotel to Provincetown Municipal Airport – 2.7 Miles, 8 minutes from hotel.

    Waterford Hotel to Boston Logan International Airport – 118 miles, 2 hours 23 minutes from the hotel.

  • What are the ADA features at the hotel?

    N/A

  • Does the hotel provide beach towels and beach chairs?

    N/A

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